Our client is recruiting for a Corporate Communications Customer Service Advisor to join their organisation based in Dublin City Centre. This role offers a hybrid working structure.
The role of the Customer Service Advisor within the organisation is
primarily to respond to queries from passengers and the general public, via email or the
website webform, within established SLA's, ensuring high quality and prompt responses.
The role requires strong communication and strong written communication skills and the
candidate would ideally also have strong stakeholder management ability along with
previous experience in a similar role.
Requirements :
Manage incoming emails within SLA
Build sustainable relationships through open and interactive communication
Provide accurate and complete information to assist the general public and users of public
transport
Take time to understand and learn where information lies and how to locate it or the person
needed for guidance
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Work efficiently and effectively with your team
Work to support the wider team
Create proactive solutions to help passengers and colleagues
Work toward reaching goals of the team and department
Skills:
Proven customer support experience or experience in a similar role
Track record of reaching targets
Strong written communication skills
Familiarity with CRM systems
Ability to adapt/respond as required
Excellent communication and presentation skills
Ability to multi-task, prioritise, and manage time effectively
Stakeholder management
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
