Customer Success Manager
Job Type: Permanent, full-time
Location: Hertford UK - Office based - 5 days per week
Reports to: Head of Professional Services
Sector: Enterprise Retail Software
Experience: At least 5 years retail project delivery experience
About Client
We are a disruptive, expanding and innovative software company based in the UK. We provide both Enterprise and SaaS solutions for mid to large-tier retailers. Our products centre around a leading Unified Commerce Platform which includes POS, Mobile POS, Self-Checkout and Commerce Microservices.
We have well known customers across the world such as Harrods, Macy's, JYSK, Dunelm, Frasers Group and many more.
Role Description
The Customer Success Manager is ultimately responsible for the retailer's complete success in using the clients retail software solutions, ensuring retailer satisfaction, loyalty and ultimately retention.
In this senior delivery focussed role you'll be leading large complex implementation and enhancement projects across diverse international retailers. You'll be technically adept with strong people and communication skills. You'll be comfortable working with internal teams and leadership based in UK as well as customer teams from engineer to project management and senior leadership positions.
This role requires experience of complex retailers and retail software (ideally with Point-of-Sale knowledge) and you'll be comfortable engaging in both requirements, content and technology discussions internally and with customers.
Key Responsibilities
Qualifications
Key Competencies
If this role sounds like you and you can be flexible to be in their offices in Hertford 5 days per week then please apply or reach out directly.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
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