Contract Oracle Cloud Engineer

Key Responsibilities:

• Perform Cloud Platform management tasks for Oracle Fusion, EPM, OIC and related cloud systems
• Perform Oracle Patch Release Management tasks
• Perform Oracle Cloud Infrastructure (OCI) resources provisioning, administration, configuration and maintenance
• Perform and configure integration for Oracle Fusion, OIC & OCI related PasS & SaaS
• Perform Oracle Cloud Platform related backup and restore
• Perform Oracle Cloud Platform & integration systems monitoring
• Collaborate with internal teams for the OCI & Oracle related SaaS & PaaS system changes arrangements
• Collaborate with vendors and service providers for OCI & Oracle related SasS & PaaS solution planning, service delivery, technical support and performance tuning activities
• Create and maintain detailed documentation of troubleshooting procedures
• Participate in system deployment, system cutover/rollout, documentation, maintenance and support

Requirements:

• A recognized university degree in Information Technology, Computer Science or related disciplines preferred
• 5 years or more of experience in a technical support and preferably in a complex IT environment
• In-depth knowledge of IT infrastructure components, systems, and advanced troubleshooting techniques
• Proven experience in Oracle Cloud Infrastructure (OCI) & Oracle SaaS & PaaS applications
• Experience in implementing, configuring and supporting Oracle Cloud applications is required
• Possessing an OCI certification is preferred
• Knowledge in vendor management
• Strong communication skills and teamwork
• Demonstrable commitment to continuous learning
• Proactive, performance driven and result-oriented
• Familiarity with incident and problem management processes
• Proficiency in spoken and written English, Cantonese, and Mandarin is an advantage
• Hands-on experience or knowledge in any of the following skills would be an advantage
  • Windows Server/Linux/SQL Server/PostgreSQL
  • AD/AAD/KeyVault/CommVault/CyberArk
  • Datadog/Splunk/SCOM
  • PowerShell script, SQL scripting, RDBMS (e.g. MS SQL Server, SQL MI)
  • Cloud Computing platform such as Microsoft Azure Cloud, Alibaba Cloud, virtualization and other cloud services
  • Professional credentials in ITIL, PMP, COBIT, ScrumMaster, DevOps or relevant disciplines