This role involves providing daily support to Relationship Managers and their customers, ensuring the delivery of high-quality service with a focus on building relationships and increasing business.
Key Responsibilities
- Handle client inquiries, resolve issues, and provide information on banking products and services.
- Ensure accurate and timely processing of transactions including payments, transfers, and foreign exchange.
- Monitor client accounts for compliance with regulatory and bank policies.
- Provide administrative support to Relationship Managers
- Manage incoming and outgoing correspondence, ensuring timely and professional communication.
- Coordinate with internal departments to ensure seamless service delivery and resolve operational issues.
- Maintain a thorough understanding of the bank's products, services, and systems to provide accurate and efficient support.
Key Requirements
- 2+ years of experience working in a client-focused role in financial services
- Knowledge of banking products, services, and regulatory requirements
- Proficiency in spoken and written Arabic would be an advantage
- Collaborative approach to working with Relationship Managers and other team members.
- Ability to prioritize tasks and manage multiple responsibilities effectively.
- High level of accuracy and attention to detail in managing client information and transactions.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
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