Empower customer success by driving AI-powered support innovation. As an AI Technical Support Specialist, you will play a key role in improving customer support efficiency by leveraging AI solutions, creating documentation, and collaborating across teams. This is a unique opportunity to shape the future of AI in customer service within Japan's leading e-commerce environment.
Key Responsibilities
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Utilize AI tools to enhance customer support operations and improve response efficiency
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Create and maintain user manuals, training materials, and operational guidelines
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Integrate AI solutions with customer support platforms to optimize inquiry handling
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Analyze support inquiries and propose AI-driven process improvements
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Collaborate with cross-functional teams to ensure smooth AI-enabled operations
Required Skills and Qualifications
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Hands-on experience using AI for customer or user support operations
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Strong technical writing skills for manuals, documentation, and training materials
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Proven ability to integrate AI with support tools or ticketing systems
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Experience improving inquiry handling workflows through technology
Language Requirements:
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Japanese: Business level
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English: Business level
Preferred Skills & Qualifications
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Knowledge of AI chatbot frameworks or natural language processing tools
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Familiarity with CRM systems and support automation tools
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Ability to analyze user behavior and apply AI insights to improve support quality
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Experience collaborating with engineering or product development teams
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Problem-solving mindset with focus on user experience and efficiency
About the Company
Our client is Japan's largest internet service company, a global leader in e-commerce and AI-driven innovation. Known for delivering diverse digital services that impact millions of users daily, the company offers employees the chance to work on large-scale projects with real-world impact. With a culture built on creativity, collaboration, and continuous improvement, it provides the perfect environment for professionals to grow their careers while contributing to cutting-edge AI solutions.
Why You'll Love Working Here
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Drive innovation by applying AI technology to real-world support challenges
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Competitive hourly rate of ¥3,000-¥3,500
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Collaborative, multicultural environment impacting millions of users
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Access to cutting-edge tools, large-scale projects, and career growth
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Work-life balance with five-day workweeks, minimal overtime, and casual dress
Don't Miss Out - Apply Now!
