Gita Charan, Head of Technology : Leadership Tips for Tech

We spoke to Gita Charan, a committed technology leader with a diverse and impressive career path spanning 25 years across various industries and technologies. It was wonderful to listen to Gita’s strong commitment to continuous improvement and love for technology, which led her to a diverse and enriching career path, ultimately leading to her most recent role as Head of Technology for one of Australia's largest financial services companies.

From Developer to Technology Leader: 25 Splendid Years in Technology.

Gita's career journey began with a passion for development. She started as a database developer and transitioned to .NET development through self-directed learning.

Gita's most recent role was as Head of Technology for a business line, overseeing a team of 70 professionals. Her responsibilities spanned a broad spectrum, including managing core applications like Salesforce and financial planning tools for a vast user base of 3,000 external and 450 internal customers.

In addition to application management, Gita excelled in people leadership, nurturing a strong and productive team of 70+, with direct reports including project managers, architects, data specialists, and three people leaders themselves. Her role also encompassed robust project management, ensuring successful delivery while mitigating risks through robust audit, cybersecurity, and vulnerability management protocols. Gita's strategic acumen was evident in her ability to collaborate on long-term planning and adapt to unforeseen challenges, such as implementing cost-saving measures.

Previously, Gita served as Platform Owner for a wealth management team, managing a team of 35 and overseeing a wealth management package critical to the organisation. Earlier roles included process automation initiatives, establishing a Center of Excellence for robotic process automation, and streamlining 25 business processes.

What do you think are the factors that have been critical to the success you've achieved so far?

In my experience, success hinges on a few critical elements: being good at what you do, getting things done, and positioning yourself for promotion.

I believe continuous learning has been significant, especially in the fast-evolving world of technology. It's not just about becoming a coding expert but about understanding new technologies, their capabilities, and how they can be applied.

I've also found it essential to broaden my skill set beyond just technical knowledge. Delving into leadership and management resources has been invaluable. Books like "One Minute Manager" and "Managing for Results" have really shaped my leadership approach, and exploring change management concepts has given me a deeper understanding of organisational dynamics.

Another key factor has been stepping outside my comfort zone. Embracing new opportunities, even when they seem daunting, has fostered rapid learning and growth. I always recommend taking the initiative and seeking out challenges that push your boundaries.

Sometimes it can be difficult to gauge how well you're performing in your role. A strategy I've found particularly helpful is to observe colleagues who are highly regarded within the organisation. By analysing their behaviours and work styles, you can gain valuable insights into what constitutes "good" performance within your company culture.

Self-reflection has also played a significant role in my career advancement. Critically analysing my strengths and weaknesses has helped me identify areas for improvement. Additionally, paying attention to unspoken cues and hidden dynamics within the organisation has provided valuable insights that allow me to adapt my approach accordingly.

“Cultivating strong relationships with your manager is paramount. A positive and supportive manager can become your champion, advocating for your growth and opportunities within the organisation and if you can’t have a good relationship with your manager, move on”

I'm a strong advocate for stepping beyond the confines of your day job. Increasing visibility through active participation in committees, volunteering, fundraising, and taking on stretch goals has been transformative for me. These initiatives not only help build meaningful connections but also position you as a well-networked professional and a proactive champion of your career development.

For those aspiring to senior leadership roles, expanding your network beyond your immediate team is crucial. Building relationships with wider networks within technology and key stakeholders during smooth times creates a stronger support system. This proactive approach fosters a better dynamic, making it easier to reach out for support or manage issues when challenges arise. Cultivating these connections during good times has been essential for my long-term success and career advancement.

Finally, I encourage taking the initiative and applying for opportunities that interest you. Even if you don't get the job, the application process itself equips you with valuable knowledge and experience.

What skills do you consider most valuable in technology staff?

I believe that finding the right talent goes far beyond simply checking off technical proficiency. While technical expertise is undoubtedly essential, I've seen it equally important to identify candidates with the potential to grow. I look for individuals who demonstrate a "can-do" attitude and a willingness to tackle challenges outside their comfort zone. This growth mindset is vital in ensuring that our team can adapt and thrive as technology evolves.

Another cornerstone of any successful tech team is the ability to analyse problems and develop practical solutions. Strong analytical and problem-solving skills are a must, and I value candidates who show the determination to persevere through complex issues.

However, technical expertise alone isn't enough. I've seen that it's most effective when combined with strong collaboration skills. Finding individuals who can work well with others, communicate clearly, and embrace feedback is vital for creating a cohesive and productive team.

“A coachable spirit demonstrates a willingness to learn and grow, making them valuable assets for any team”

One interview strategy that I've found particularly revealing involves using unexpected questions to assess a candidate's problem-solving approach in real-time. For instance, asking something like, "How many Bunnings stores are in New South Wales?" can provide insight into a candidate's thought process under pressure, their analytical approach, and their ability to arrive at a conclusion even with limited information.

By prioritising these key skills alongside technical proficiency, I've been able to build a strong, adaptable tech team that's poised for success in the ever-changing world of technology.

What’s the most valuable piece of advice you’ve received in your career?

I place great emphasis on a leadership philosophy that's deeply rooted in connection. One piece of advice that has profoundly shaped my approach is the idea that, as a leader, you don't just win people's minds—you win their hearts. By showing genuine care and concern for my team members, I've been able to foster a culture of trust and engagement, which, in turn, motivates individuals to excel.

I've also learned the importance of reading between the lines. I remember a pivotal moment in my career when I was passed over for a promotion despite having strong technical skills and extensive experience. Instead of dwelling on my disappointment, I closely observed the person who secured the role. Their exceptional interpersonal skills and talent for building relationships stood out to me. That experience was a wake-up call, teaching me that soft skills are often the hidden gears driving career advancement. Since then, I've made it a point to not only master the technical aspects of my role but also to excel in the art of human connection.

Continuous learning and seeking feedback are also central to my leadership approach. I believe it's crucial not to make all the mistakes yourself but to learn from the mistakes of others. One of the key lessons I've learned and now share with others is the importance of being kind to people on your way up. Fostering a supportive and collaborative environment is essential, and I always emphasise that humility, empathy, and a willingness to support others' growth are critical traits for long-term success.

“Keep knocking on the door. One rejection doesn't mean you’ll be rejected the next time. Keep knocking on the door. Keep asking the question.”

In addition to these values, I highlight the importance of adaptability, building a personal brand, valuing diversity, and being proactive as crucial elements for a thriving career. These principles have guided me throughout my journey, and I believe they are key to achieving success in any field.

How do you decide to hire someone?

While skills are certainly important, I've found that building a high-performing team goes far beyond just checking boxes on a resume. Here are some key factors I always consider when making hiring decisions.

The ideal candidate isn't just someone who can do the job—they should also complement the existing team dynamic. Strong teams have a balance of personalities and strengths. For example, imagine a team made up entirely of salespeople—each one excellent at generating leads, but without anyone with the follow-through to close deals. Hiring someone with strong execution skills can fill that gap and elevate the entire team's performance.

When it comes to leadership roles, the approach needs to be different. A team of "yes men" might seem appealing at first, but it can lead to significant blind spots. I look for leaders who bring diverse strengths and aren't afraid to challenge assumptions. A leader who identifies your areas for improvement and pushes you to grow is truly looking out for you. It's far better than indifference, which leaves your weaknesses unchecked and unaddressed.

It's also crucial to go beyond a candidate's polished resume. I value someone who can speak their mind, even if it's not what I want to hear. Having someone who can point out potential problems early allows you to course-correct before it's too late.

Hiring people who are smarter than yourself isn't just a strategic move—it's a powerful testament to your leadership and vision. Building a team of individuals with diverse strengths and superior expertise creates a dynamic environment where innovation thrives, and complex challenges are tackled with exceptional skill. By fostering a culture where each team member's unique skills and insights contribute to a collective goal, you not only elevate the team's performance but also drive the organisation to new heights of success. This mindset transforms leadership from a solitary endeavour into a collaborative journey where the sum is indeed greater than the parts.

What's the most challenging situation you've faced in your career? And how did you overcome it?

One of the most challenging situations I’ve faced in my career involved taking over a team that was far from the dream team I envisioned. The team had been together for decades, and their culture was deeply entrenched in resistance to change. There was a palpable lack of respect for leadership, and negativity hung heavy in the air.

When I was faced with a seemingly insurmountable obstacle, I refused to be discouraged. I knew I couldn't win them over overnight, so I focused on the fundamentals—building trust and rapport. This required a shift from the traditional top-down approach. I started by asking questions, genuinely seeking the team's opinions and suggestions. It was about acknowledging their expertise and fostering a sense of collaboration.

Patience became a key ingredient in my strategy. There were moments of frustration, of course, but I never took their negativity personally. Instead, I kept the focus on the work itself, on delivering results. My unwavering dedication to the team's goals, coupled with a genuine respect for each member, slowly began to chip away at the negativity.

Over time, the team atmosphere began to shift. There was a newfound sense of purpose and collaboration, and we started moving forward together. It was a gradual process, but the transformation was real and deeply rewarding.

If you were starting your career now, what would you do differently?

Entering the workforce today requires a different skill set than ever before. While technical expertise remains important, I believe that those starting their careers should prioritise developing strong soft skills to thrive in the modern work environment. Soft skills are the invisible threads that weave together the fabric of professional success. Much like how a skilled conductor harmonises the diverse instruments in an orchestra to create a beautiful symphony, soft skills—such as communication, empathy, and collaboration—are the rhythm and dynamics that bring those notes to life. Professionals use soft skills to navigate complex interactions, foster teamwork, and inspire others. Mastering these subtler skills can elevate your effectiveness, making you not just a capable player, but a maestro in your field.

“Find people that speak well about you behind your back”

One of the biggest mistakes I see new professionals make is underestimating the game-changing power of building strong relationships. Cultivating robust connections with your manager and colleagues isn’t just important—it’s crucial. These relationships can catapult your career trajectory to new heights. A supportive manager isn't just a boss; they can become your most formidable ally and advocate. Meanwhile, positive relationships with colleagues ignite a collaborative, high-energy work environment where innovation thrives and productivity soars. Ignoring this fundamental aspect of career development is like trying to win a race without a team—your success depends on the connections you build and nurture.

Another key piece of advice I always give is to step outside your comfort zone. Don’t be afraid to put your hat in the ring. Even if you don’t get the opportunity you’re aiming for, the experience you gain through the process, and the initiative and ambition you demonstrate, will be noticed.

Finding a mentor and sponsor can provide invaluable guidance and support. A mentor offers career advice and helps you navigate professional challenges, while a sponsor, often someone in a leadership role, actively advocates for your advancement within the organisation.

Focusing solely on completing tasks can be a missed opportunity. While it’s important to prioritise delivery, I also stress the importance of building relationships with successful colleagues. Networking allows you to learn from others, expand your professional circle, and potentially discover new opportunities.

While technical skills are essential for any job, the ability to communicate effectively, build relationships, and navigate professional dynamics are equally important for career success. By prioritising these soft skills and actively building your network, those entering the workforce today will be well-positioned to thrive in the ever-evolving work environment.