Fast Turnaround Graduate Recruitment to Meet BPO Commitments

Our client, a business process outsourcing (BPO) services provider, specialises in bespoke operational management and business solutions for clients across a broad range of sectors. These cut through complexity, making it easier for customers to access services, in particular within regulated markets such as utilities.

The company provides the customer interface for regulated companies, including Ireland’s leading utilities. As such, it has a huge hiring requirement, but one that goes through major peaks and troughs.

The company took the strategic decision to outsource talent acquisition, enabling its HR team to focus on learning and development and supporting the general HR needs of the business. The company needed to attract junior talent for a range of customer advisory and support roles across all departments at offices in Cork.

When the company secures a new BPO contract, it often needs to ramp up staffing at very short notice and with a fast turnaround.

Throughout the 20-year partnership, Morgan McKinley Talent Solutions has developed a profound understanding of the company and its corporate culture, as well as the nuances involved in supporting each of the company’s numerous clients. Morgan McKinley Talent Solutions provides the expertise required to secure the best-emerging talent and has continued to deliver the best graduate hires in a highly competitive market throughout this partnership.

Pre-screening of graduate applicants enabled us to eliminate those who were ineligible for open positions or were clearly unsuitable. Onsite interviews can also form part of the solution. Morgan McKinley Talent Solutions’ strong ties with third-level education institutions accelerated this process.

One particular short-notice, fast-turnaround recruitment project involved sourcing students for a resource augmentation programme to deliver an outsourcing project for a large public utility. Morgan McKinley Talent Solutions conducted a campaign in close collaboration with some of the leading educational institutions, with interviews conducted onsite in four locations to optimise accessibility to the widest pool of talent.

We met the company's 10-week deadline by completing the task of sourcing 150 temporary part-time employees in less than a month. Morgan McKinley Talent Solutions managed the full end-to-end recruitment process, from attraction through recruitment to onboarding, working in two to four weeks to ensure suitability for the role.

The solution was highly flexible, enabling the company to scale the team up and down to cope with peaks and troughs of graduate recruitment activity throughout the year. The Morgan McKinley Talent Solutions team's on-site presence has led to a solid rapport with hiring managers, who were confident that vacancies would be filled with quality staff in a short (typically 2 to 4 week) timeframe.