IT Technical Analyst, Permanent role based in Shannon
Reporting to the Technical support Manager, the successful candidate will be responsible for troubleshooting and resolving technical issues related to IT Systems, Applications and network devices, while also providing training and guidance to staff on how to use IT solutions effectively.
Key Responsibilities:
- Provide technical support to employees via a ticket system, phone, email, chat, or remote access.
- Diagnose and resolve technical issues related to MS Windows desktop and servers, technology, or related field.
- local IT infrastructure and various business applications e.g. Microsoft 365,
- SharePoint, Dynamics 365 and Dynamics Business Central.
- Document and update technical issues and solutions in the ticketing system.
- Identify new IT solutions and implement based on best practices.
- Install, configure and maintain IT hardware, software and network devices
- Participate in IT projects and initiatives as assigned.
Required Skills:
- Minimum of 3 years technical support experience.
- Associated degree or higher in computer science, IT or related field.
- Excellent knowledge of Active Directoryand experience managing user accounts and permissions.
- Expert in administration in a Microsoft environment.
- Excellent knowledge in IT hardware, including network devices, servers, workstations, printers, scanners and mobile devices.
- Other relevant IT certifications desired.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
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