Join Our Team as a Contact Centre Specialist!
Are you a problem-solving superstar with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where every day brings new challenges and opportunities to make a difference? If so, we want you on our team based just outside Cork City.
This role is a fixed term contract with the potential of turning into a permanent role.
What You'll Do:
- Serve as the first point of contact for customers, providing friendly, professional, and efficient service.
- Handle inbound and outbound calls, emails, and chat inquiries with confidence and care.
- Resolve customer concerns, troubleshoot issues, and provide tailored solutions that exceed expectations.
- Collaborate with team members to ensure seamless communication and a cohesive customer experience.
- Maintain accurate records of customer interactions in our CRM system.
What We're Looking For:
- Excellent communication skills, both verbal and written.
- A customer-first mindset with a genuine desire to help people.
- Strong problem-solving abilities and a knack for thinking on your feet.
- Experience in a contact centre or customer service role is a plus, but not required - we'll train the right person!
- Comfort with technology and the ability to learn new systems quickly.
What We Offer:
- Comprehensive training and ongoing professional development.
- A supportive, team-oriented culture where your contributions are valued.
- Opportunities for growth and career advancement within the company.
- Health, wellness, and other benefits to keep you at your best.
Ready to Make a Difference? If you're excited about creating exceptional customer experiences and being part of a supportive team, we'd love to hear from you. Apply now to become our next Contact Centre Specialist and start making an impact today!
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
