Job Summary:
The Retail Assistant Manager is responsible for supporting the Store Manager in the daily operations of the store, ensuring exceptional customer service, achieving sales targets, and managing a motivated and high-performing team. The role requires a proactive approach to problem-solving, strong leadership skills, and the ability to deliver operational excellence in a dynamic retail environment.
Key Responsibilities:
Operational Management:
- Support the Store Manager in overseeing daily store operations, ensuring a smooth and efficient workflow.
- Assist in managing stock levels, inventory, and visual merchandising to optimize sales.
- Ensure compliance with company policies, procedures, and health & safety regulations.
- Coordinate opening and closing procedures, including cash handling and reconciliation.
Sales and Customer Service:
- Drive sales and profitability by monitoring and achieving sales targets and KPIs.
- Deliver exceptional customer service by leading by example and addressing customer inquiries and issues effectively.
- Implement and monitor promotional campaigns to maximize sales opportunities.
Team Leadership:
- Assist in recruiting, training, and onboarding new team members.
- Provide ongoing coaching, support, and performance feedback to the team.
- Lead and motivate the team to achieve individual and collective goals.
- Act as the key point of contact in the absence of the Store Manager.
Administrative Duties:
- Maintain accurate records of sales, payroll, and other relevant operational data.
- Monitor budgets and control costs to maximize profitability.
- Handle escalated customer concerns or complaints professionally.
Qualifications and Skills:
Essential:
- Proven experience in a retail supervisory or management role.
- Strong understanding of retail operations, sales techniques, and inventory management.
- Excellent customer service and communication skills.
- Ability to lead, motivate, and develop a team.
- Strong organizational and time management skills.
Desirable:
- Experience using retail management systems (e.g., POS systems).
- Knowledge of merchandising principles and stock control processes.
- Flexibility to work weekends, evenings, and holidays as required.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
