Banking Operations Team Manager

Banking Operations Team Manager | West Ireland | Permanent | Hybrid

Are you a driven and experienced banking operations leader with a passion for people management, performance improvement, regulatory compliance and payments?

Our client is seeking a Banking Operations Team Manager to oversee a high-performing team responsible for the delivery of back office and customer resolution services across credit card, loan, deposit, and current account products.

Responsibilities:

• Lead and develop a team of managers and staff engaged in key back office and customer fulfilment activities, including:
  
  
• Direct Debit setup and maintenance
• Handling of payment rejects
• Oversight of arrears management processes
• Customer queries received via post
  
  
• Drive operational excellence, ensuring all activities are completed within SLA and to the highest quality standards.
• Oversee secure messaging processes and convert incomplete deposit/current account applications through AML, ID&V, and funding actions.
• Ensure full compliance with regulatory obligations, payment scheme requirements, and internal policies.
• Identify and mitigate risks across all operational processes.
• Utilise technology and automation to improve efficiency, performance, and customer satisfaction.
• Set and manage productivity targets, with a focus on continuous improvement and cost containment.
• Develop and support front-line managers, fostering strong leadership across the unit.
• Collaborate closely with key internal stakeholders across Compliance, Risk, and Product to align on priorities and controls.
  
  

Requirements

• Strong understanding of payments processing and back-office financial operations.
• Strong SEPA /Swift experience
• Prior experience within an Irish bank desirable
• Proven track record in leading and motivating operational teams.
• Deep knowledge of regulatory requirements in the financial services sector.
• Highly organised and detail-oriented with a strong control mindset.
• Results-driven with a strong sense of accountability and ownership.
• Able to translate strategic business goals into actionable team and individual targets.
• Strong analytical and decision-making skills.
• Collaborative mindset with the ability to work cross-functionally at a senior level.