12 Month Contract | Hybrid | Multinational Tech Company
Our client is looking for a Business Program Manager to join their team to manage a designated program, and set and communicate program priorities for one large or several small to mid-sized projects. The ideal candidate will generate the ideas required to solve problems, even if the problem is ambiguous, taking full ownership of the solution. You should be skilled at opportunity identification, have strong knowledge of the industry in which you work, and run meetings effectively in order to ensure your projects run efficiently.
Responsibilities Include:
- Drive and review program goals and prioritization as the leader/stakeholder, translate other stakeholders' needs into program goals and prioritized deliverables, own the definition of program roadmap and work streams, and drive decisions on prioritizing goals and deliverables.
- Drive project work by managing expectations and maintaining relationships with stakeholders to build rapport and credibility, plan, create, deliver content, and provide input to help stakeholders achieve project goals.
- Establish and track process in collaboration with cross-functional stakeholders, hold stakeholders/own teams accountable for following the established processes, identify sponsors and stakeholders and secures resources, ensure work alignment with compliance/privacy policies, identify opportunities for and implement process improvements (e.g., automating the process), support or promote the adoption of processes.
- Drive the development of project/program roadmaps and use them to manage stakeholder expectations, as well as for communicating plans and coordinating resources.
- Deliver effective, strategic communications directed toward a variety of stakeholder groups/audiences in order to share and solicit information depending on the need.
- Drive cross-functional strategic partnership between project teams and stakeholders.
- Drive risk identification and cross-functional risk assessment activities as well as monitoring risk and recording its evolution and influence on project/program objectives.
- Develop and/or drive the development of documentation that defines solution scope, solution design, task-level deliverables, milestones, and management processes to ensure stakeholder accountability.
- Develop or refine Objectives and Key Results (OKRs) across multiple smaller programs. Own progress on OKRs with the organizational/executive leadership team.
- Drive development of interpretable insights from deep dives and data analysis, provide data-driven strategic recommendations that represent projects/programs from relevant business, product, and technical perspectives to cross-functional stakeholders at a variety of levels.
- Develop and lead strategic programs; act as an authority in the domain to facilitate the leadership team on making decisions to define problems with vague solutions to move product/program excellence forward.
- Drive the establishment of key program metrics based on technical or program needs; manage cross-functional teams and drive action to ensure program success; develop, delegate, and lead corrective actions to address organizational challenges. Drive identification, collection, and tracking of key metrics for program or project impact, including program/project participation and success, leveraging metrics to drive results.
- Identify cross-functional product and service experts, developing positive working relationships and leveraging their expertise on the supported product/service to support or drive efforts on product/service improvement; identify dependencies and make decisions to solve or avoid issues and mitigate risks; contribute to product/program excellence.
- Drive post-program implementation, cross-functional feedback collection, ensure documentation is up to date, and facilitate discussions to follow up with stakeholders; propose and/or implement changes for continuous improvement.
- Establish and/or drive program vision and objectives; ensure program objectives are met or exceeded; present program vision and gain buy-in from executive sponsors and cross-functional stakeholders.
- Collaborate with team members and/or key stakeholders to understand or identify work problems and program goals, obtain prioritized deliverables, and discuss cross-function program impact.
Minimum Role Qualifications Required:
- 6 years of experience in program management, client services or management consulting.
- Experience delivering enterprise digital transformation projects to customers. (e.g. cloud migrations or multi-cloud transformations across data warehousing and analytics, application development, or cybersecurity solutions)
