National Broadband Ireland (NBI) is currently accepting applications for the role of Customer Operations Executive to join their growing team!
Job Title: Customer Operations Executive (1 year FTC)
Group: Network & Customer Ops
Department: NCO
Reports to: Operations Readiness Lead
Overview
We're National Broadband Ireland and we're delivering the largest telecommunications project that Ireland has ever seen. We're designing, building and operating Ireland's new, high-speed wholesale broadband network under the National Broadband Plan. Our aim is to radically transform the country's broadband landscape through the delivery of quality, affordable high-speed broadband to all parts of Ireland where such services are not available commercially.
The NBI™ network using a combination of State subsidy and commercial investment will deliver high-speed broadband to over 1.1 million people and over 569,000 premises in Ireland. No matter how remote or rural, no town, village or community will be left behind. NBI will be responsible for the management of the new national broadband network for the next 25 years.
To hear more about our colleagues working on the rollout of the National Broadband Plan, please click here.
Key Objectives / Accountabilities:
NBI is looking for an enthusiastic Customer Operations Executive who wants to jump in head-first and help build a mission-driven company from the ground up.
You are comfortable with a constantly changing environment. You are detail oriented and you love efficiency and excellent service. You will directly contribute to the building of a state of the art operations capability by being a key contact for all customer related queries, by developing strong relationships with our retail customer support teams as well as supporting the performance of 3rd party contractors who will deliver connection, assurance and in home service orders. You will work with a diverse team of people with commercial, operations and IT expertise and you will champion and promote positive customer experience
Key Responsibilities:
Knowledge & Experience:
Competency Profile:
Business Competencies
Customer Focus
Results Focus
Problem Solving
People Competencies
Teamwork
Interpersonal Skills
Influencing & Winning Commitment
Oral & Written Communication
For more Information on National Broadband Ireland please visit:
Welcome to National Broadband Ireland - NBI