Operations Support Engineer
The Operations Support Engineer works within the Transport Technology directorate responding to the Transport management system (TMS) team and Integrated Ticketing System (ITS) team.
* Responsible for coordinating system installations and/or upgrades at NTA and customer sites, working collaboratively with suppliers and operators to actively resolve technical issues with all systems;
* Responsible for addressing all service-related issues at operator sites, included (but not limited to) troubleshooting minor software problems, firmware upgrade, hardware troubleshooting, providing training to customers and new operations personnel;
* Being accountable for the development, operation and maintenance of practices, processes and procedures as applicable to the Operations Team;
* Developing and updating documentation covering all aspects of Operations Support to facilitate knowledge transfer and standardise operational support interfaces between service providers, transport operators and the NTA;
* Ensuring the timely and prioritised management of incident faults relating to vehicle equipment and relevant NTA back office systems through a managed service desk;
* Support ongoing and new project initiatives being implemented by the NTA and Transport Technology directorate;
The role will be based from the NTA's offices, but is a 'hands on' support role that requires frequent off-site visits to Service Providers and end-users premises. This will involve travel in and around Ireland, mainly focused but not limited to, the greater Dublin metropolitan area.
Full training in supporting the equipment such as on-bus ticketing, vehicle location systems real time systems will be provided
Desired Qualification and Training:
* More than three years experience within similar technical service environments;
* Hold a National Craft Certificate in any of the following; Electrical, mechanical, aeronautical and/or Automotive.
* Ability to understand and troubleshoot issues within complex technical environments;
* Demonstrable ability to fault-find and troubleshoot technical issue (e.g. electrical systems, work with technical manuals, specifications, drawings/diagrams);
* Systems analysis and design experience, customer facing a benefit;
* Excellent English written and verbal communication skills; and
* Proficiency using Microsoft Office.
