We work on solving problems at a very large scale, to repair all of our infrastructure assets i.e. servers, switches, line cards, caching appliances, communications circuits to ensure our data centers, backbone network, edge network, points of presence etc. are returned to service and run at maximum efficiency and capacity.
Our Repair Automation products are engineered to ensure the assets are returned to service within agreed service levels.
Using data driven analytics and visualization, we continuously look for opportunities to increase efficiency by automating-out manual handover steps within our repair workflows. But in certain use cases, there are human checks intentionally built-in to our workflows.
As the program manager in the IDC Infrastructure Enablement, Product Enablement team, you will be working with network engineering and software development teams to drive them to deliver software changes to fully automate the H1 2025 prioritized scope of Network Repair workflows.
The program has completed the first phase of software changes to fully automate the H2 2024 re-prioritized scope of Network Repair workflows on recent newly innovated Repair Automation products.
As the program/project manager you will be expected to quickly gain the accurate understanding of Network Repair Workflows prioritized to be delivered within and by the end of H1 2025. You will need to convert the delivery of work into an execution plan, drive and track the delivery, manage all people and technical risks and you will regularly update stakeholders at senior manager and director level.
You will take-over delivery of automating the H1 2025 prioritized scope of Network Repair workflows, establish relationships with network engineering, software development teams, third parties and internal stakeholders.
You will be responsible for managing project schedules, identify risks and associated mitigation plans, and clearly communicate to program stakeholders.
We are looking for a technical program/project manager who has a strong technical software delivery track-record, has 8+ years of experience managing virtual teams of cross-functional software engineering disciplines and is a natural motivator.
We need a technical program/project manager who builds relationships, and champions for driving automation of new and existing Network Repairs processes, to ensure smooth and predictable program execution in a fast-paced innovative environment.
Responsibilities
- Quickly on-board to gain the accurate understanding of the Network Repair Workflows prioritized to be delivered before the end of H1 2025, by meeting different engineering stakeholders.
- Coordinate the planning and document measures of success for the multiple workflows with engineers and technical leads.
- Drive daily and weekly software delivery scheduling activities to meet the overall program's H1 2025 objectives.
- Diligently document meeting notes, actions, nuances and share on a timely basis (same day) after every team meeting to sustain shared understanding of solutions, blockers, progress and consensus.
- Keep cross-functional partners, managers of engineers, informed and engaged by sharing regular updates and progress on the program.
- Manage communication within and between stakeholders including engineering teams and other program partners including third parties.
- Effectively communicate project statuses, identify potential risks and setbacks, and collaborate with cross-functional engineers in a virtual team, to develop mitigation strategies and successfully execute on these.
- Ensure project delivery artifacts and regular updates are complete/current and available for partners, managers and leadership to read in advance of presentation and review.
- Supervise sprint cycle outputs run for partner teams. Ensure scope and expected deliverables have been defined, clear target dates are set and resource availability has been evaluated by managers.
Preferred Skills:
- Experience working with Software Engineering and Network Engineering teams.
- 8+ yrs of Program/Project management experience.
- Demonstrated track record driving and leading workflow automation programs at scale in other organizations.
- Ability to multitask, track and report on multiple program workstreams.
- Ability to create detailed use-case tracking documents.
- Detail-oriented, self-motivated to drive and follow through on projects.
- Experience building presentation materials, comfortable presenting to senior leaders.
- Excellent communications skills, verbal and written.
Desired Skills:
- Prior experience of Data Center and/or Network Operations.
- Strong critical thinking skills, problem solving and organizational skills.
- Proficiency in G-Suite/MS-Office applications.
Education
- B.S. in Software Engineering discipline, Computer Science or equivalent.
- 8+ yrs of Program/Project management experience.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
