Are you passionate about providing top-notch technical support and solving IT challenges? Do you thrive in a fast-paced environment where you can make a real difference? If so, we have an exciting opportunity for you!
Our client, a leading organisation, is seeking a talented Technical Support Engineer to join their dynamic team. You will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of their IT systems.
Key Responsibilities:
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Provide high-quality operational desktop and systems support to end-users.
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Troubleshoot and resolve software and hardware issues via phone, email, and chat.
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Log, track, and prioritise incidents, ensuring timely resolution.
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Escalate complex issues to internal teams and maintain a centralised knowledge base.
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Collaborate with the service delivery team to improve ITSM processes.
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Contribute to service rollouts and implementations.
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Travel to other sites as required for technical assistance.
Essential Skills & Experience:
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Strong experience with Windows Server, Windows 10, Office 365, and MS Azure.
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Experience with Microsoft Enterprise Services (Active Directory, Exchange Server, Configuration Manager, SQL Server).
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Familiarity with ITIL principles.
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Excellent troubleshooting and problem-solving skills.
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Solid communication, diplomacy, and customer service skills.
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Experience with scripting technologies (PowerShell, PowerApps) is desirable.
