Assistant Manager, Workplace Engineer

Role Purpose:
Deliver high-quality IT workplace services and technical support across regional offices. Manage daily operations, enhance service desk performance, and support IT transformation projects. Candidates with less experience may be considered for IT Support Engineer role.

Key Responsibilities:

• Oversee daily IT operations and service desk, ensuring timely incident resolution within SLAs.
• Support global/regional IT projects (e.g., Windows 11 migration, Microsoft Intune/Autopilot deployment, Azure AD, cloud print, AI Copilot rollout).
• Manage device lifecycle: procurement, configuration, deployment, and retirement using Intune and Microsoft Defender.
• Enhance user experience through feedback, SOPs, knowledge base updates, and training.
• Coordinate with stakeholders, vendors, procurement, and facilities for hardware/software and AV support.

Qualifications & Experience:

• Bachelor's degree in information technology or related discipline
• Solid (6+ years) experience in IT support or workplace engineering with at least 2 years in a supervisory role
• Proven leadership and team management experience, with the ability to lead, inspire, and mentor a technical team
• Extensive experience in project management, including planning, execution, and successful delivery of IT projects, particularly those involving system upgrades, migrations, or technology rollouts
• Hands-on knowledge of Microsoft 365, Intune, Azure AD, Autopilot, PowerShell
• Hands-on knowledge of WVD/AVD, Nerdio, Qualys
• Hands-on knowledge of Service Now and ITIL-based workflows
• Hands-on knowledge of Video conferencing tools (e.g. Cisco Webex, MS Team, Zoom)