Associate, Operations and Customer Support Centre

Job duties:

• Manage customer transaction activities, including responding to customer inquiries, handling loans, deposits, FX transactions, customer onboarding, bank registration changes, and KYC-related tasks.
• Coordinate with internal departments to ensure customer transactions are processed efficiently and on time.
• Support Relationship Managers (RMs) by assisting in maintaining strong client relationships, gathering relevant information, and helping to identify new business opportunities.
• Promote the bank's products and services by increasing transaction volumes and broadening the scope of deposits, loans, and FX-related activities.
• Streamline operational workflows for improved efficiency.
• Provide training and guidance to new team members to ensure seamless integration into the team.

Job requirements:

• Bachelor's degree in Business or a related field.
• At least 2 years of relevant banking experience, preferably in the corporate banking sector.
• Strong knowledge of corporate banking products and operational procedures.
• Customer-focused with a strong service mindset and the ability to identify and address client needs.
• Excellent teamwork, communication, presentation, and interpersonal skills.
• Proficiency in written and spoken English and Chinese.
• Skilled in PC applications and Microsoft Office.