IT Support Engineer - Permanent role based in Limerick
A key client of ours is seeking an Innovative and Dynamic IT Support Engineer who will play a pivotal role in supporting the entire organisation, with responsibility for public cloud subscriptions, licensing and consumption, as well as the IT network including user stations, core network, hybrid server solution, and also cyber security.
Key Responsibilities:
- Work with colleagues on ongoing software and IT requirements.
- Maintain and develop internal IT network in respect of user stations, core network, conferencing and presentation suite, and centrally managed resources such as print, internet and Wifi.
- Maintaining an internal ticket logging system and overseeing satisfactory measured response times.
- IT and systems onboarding and offboarding.
- Develop a strategic and robust IT Plan appropriate for the Organisation and liaise with colleagues on their needs, recommending industry leading solutions.
- Leading the roll out and implementation of that plan with support from partners and providers as appropriate.
- Manage all IT procurement and be our key contact point for vendors and associate products and optimise our consumption plans therein, maintaining relationships with outsourced partner providers.
- Maintain our Cyber ISO certification and lead the internal team through audits ensuing robust processes, procedures, staff training and policies are in operation.
- Develop and maintain our Disaster Recovery plan in terms of robust backup, protection and cyber security products and policies.
- Liaising with staff, suppliers and clients as appropriate
- Working closely with functional teams to ensure smooth daily operations and support organisational needs.
Required Skills:
- A third level degree in Computer Science or similar.
- 5 years network management and Desktop Support experience.
- Working familiarity with major cloud platforms e.g. MS Azure
- Experience of VMWare and Hyper V.
Soft Skills:
- Demonstrates an approachable demeanor, with a passion for collaboration and problem solving creating a positive experience for all stakeholders.
- An advocate for diversity, equity, and inclusion, reflecting DMI's values in interactions with others
- Proficiency in adapting communication style and etiquette to effectively engage a broad range of stakeholders is a required competency.
- Skilled in prioritisng and managing multiple tasks with accuracy and efficiency in a fast paced environment.
- Strong attention to detail, ensuring that all work is completed to a high standard.
- Works well within a team while also being self-driven and proactive in identifying and solving issues.
- Takes initiative to assist where needed and contribute to team goals.
- Upholds high levels of confidentiality, particularly when dealing with sensitive or personal information.
- Reliable in managing both routine and complex administrative tasks with care.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
