Workspace Services Engineer Opportunity in London
Position Overview: We are looking for a talented Workspace Support Engineer to join our European Technology Infrastructure team in London. This role involves providing technical support to approximately 600 users across London and Dublin, including both on-site and remote support. Additionally, you will mentor three junior workspace engineers.
Key Responsibilities:
- Handle incoming service requests through various communication channels.
- Prioritise support calls based on business impact.
- Resolve support calls via telephone, remote tools, or on-site visits.
- Provide technical support for trading floor and support function applications, including Reuters, Bloomberg, Tradeweb, and ICAP.
- Set realistic expectations for service delivery and communicate frequently with customers.
- Offer 3rd level support for in-depth fault analysis involving direct technical dialogue with internal developers, support functions, and external vendors.
- Mentor and guide three junior workspace engineers.
- Work a flexible 8-hour shift between 7am and 7pm, with participation in an out-of-hours call rota.
- Opportunity to work from home after initial training and knowledge transfer.
- Support weekend work (overtime) for moves, changes, and project work.
Experience and Skills:
- 3-4 years of desktop support experience; trade floor experience is a plus.
- Exceptional written and verbal communication skills.
- Outstanding customer service skills.
- Strong knowledge of computer hardware, including laptops, desktops, mobile devices, and enterprise desktop applications.
- Familiarity with incident ticketing applications like ServiceNow.
- Proficiency in Microsoft Windows 10 and Office versions 2010 and 2016.
- Understanding of collaboration tools such as Webex, MS Teams, Skype, and SharePoint.
- Knowledge of trader telephony solutions (e.g., IPC).
- Experience with network printer installation, setup, and troubleshooting.
- Knowledge of virtualisation technologies, particularly Citrix.
- Experience with Microsoft System Centre Configuration Manager is a plus.
Leadership Profile: This role reports to the Vice President of Workspace Services Europe and has no direct reports but will be mentoring other team members.
Shared Commitments: Our team embodies our vision to be the better bank by delivering exceptional customer experiences, acting with integrity, executing with speed, innovating with purpose, and fostering a diverse and respectful workplace.
Inclusiveness: We are committed to creating an inclusive and accessible environment where all employees and customers feel valued, respected, and supported. We strive to build a workforce that reflects the diversity of our communities. If you require accommodations during the recruitment process, please let us know, and we will work to meet your needs.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
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