We are proud to be partnering with a leading global financial institution to recruit an experienced and proactive Operations Analyst to support their Payments Operations team in Sydney.
This is a fantastic opportunity to join a high-performing team at the forefront of banking innovation, supporting the rollout of payment solutions across the region and ensuring smooth operational delivery.
Key Responsibilities:
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Drive and support the rollout of payment operations projects within the region.
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Implement new payment solutions and tailor them to meet local branch requirements.
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Act as the local point of contact for all payment operations matters.
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Manage User Acceptance Testing (UAT) including validation, issue tracking, and defect resolution.
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Support escalation management, working across teams to ensure swift resolution of operational issues.
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Prepare and deliver management reporting, escalating risks and issues as required.
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Analyse existing operations processes and identify opportunities for improvement.
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Provide subject matter expertise and post-implementation support across the region.
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Deliver operational readiness activities including training, updates to desktop procedures, and go-live preparation.
What We're Looking For:
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Proven experience in banking or financial services operations, ideally with exposure to payment systems.
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Solid background in project coordination, operational readiness, and UAT execution.
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Strong analytical and problem-solving abilities.
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Ability to effectively manage stakeholders and communicate across all levels.
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Process-oriented mindset with a passion for continuous improvement.
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Ability to work autonomously while contributing to a collaborative regional team.
