Senior Salesforce Consultant

We are seeking a senior Salesforce consultant in Oxford. This role offers a hybrid work model, requiring two days per week in the office, while leading key CRM and contact center initiatives.
Key Responsibilities:

• Lead and oversee CRM initiatives, ensuring successful project execution.
• Conduct and facilitate workshops to gather business requirements and align key stakeholders.
• Serve as the primary bridge between business and technical teams, ensuring clear and effective communication.
• Develop well-structured and detailed user stories to support development efforts.
• Build and maintain strong stakeholder relationships, ensuring project goals align with business needs.
• Manage and coordinate User Acceptance Testing (UAT) to validate solutions and ensure quality.

Key Skills & Experience:

• Extensive expertise in Salesforce Service Cloud, backed by relevant certifications.
• Deep understanding of Contact Centre as a Service (CCaaS) solutions and best practices.
• Experience in identifying, implementing, and integrating telephony systems to enhance customer engagement and service efficiency.
• Strong technical knowledge and hands-on experience in Salesforce configuration.
• Proven ability to lead and deliver complex projects with a results-driven approach.