Our client who focuses in healthcare transformation are looking for an experienced IT Engineer to join their team and play a crucial role in ensuring our IT infrastructure runs smoothly and efficiently.
Responsibilities:
- Oversee and maintain IT assets including desktops, laptops, servers, mobile devices, and software.
- Implement and manage IT solutions to enhance our operations.
- Ensure timely updates, patches, and security protocols are in place.
- Manage and support IT services and applications throughout the organization.
- Quickly identify and resolve technical issues.
- Conduct root cause analysis and implement preventive measures.
- Maintain comprehensive system logs and documentation.
- Provide first-line technical support to end-users.
- Address and resolve IT-related inquiries and incidents.
- Escalate complex issues to specialized teams when necessary.
- Ensure high levels of customer service and user satisfaction.
- Assist in evaluating and prioritizing IT requests.
- Contribute to capacity planning and resource allocation.
- Support the development of IT strategies and roadmaps.
- Create and deliver IT training materials for end-users.
- Conduct training sessions on new technologies and best practices.
- Maintain and update IT documentation and user guides.
- Assist in identifying IT equipment needs and licensing requirements.
- Research and recommend cost-effective IT solutions.
- Support the IT procurement process.
- Manage relationships and contracts with vendors.
- Act as a liaison between the IT department and other business units.
- Communicate IT initiatives and changes to relevant stakeholders.
- Manage vendor relationships for IT products and services.
- Negotiate and review vendor contracts and SLAs.
Qualifications:
- Bachelor/Diploma in Computer Science, Information Technology, or related fields.
- 1+ years of experience in IT support and systems administration.
- Versatile IT professional capable of managing day-to-day operations and contributing to broader IT initiatives.
- Proficiency in IT management tools and practices.
- Familiarity with IT service management frameworks (e.g., ITIL).
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal abilities.
- Adaptable, proactive, and committed to delivering high-quality IT services.
- Strong critical thinking and technology literacy.
- Clear and concise oral and written communication.
- Determined, resourceful, and adaptable with a passion for learning and proactive problem-solving.
- Ability to thrive in ambiguity and maintain a self-starter mindset.
- Good resource and task management skills.
- Willingness to be a continuous learner, proactive, and hands-on.
- Ability to track multiple ongoing work-streams and meet deadlines.
- Proficiency in Microsoft Office, collaboration, and planning tools.
If you are interested in this position, please click "Apply Now" and we will review your qualifications & reach out to you for further discussion & next steps.
Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.
EA Licence No: 11C5502
Registration No: EAP Registration No: R1331365
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