This role offers leadership opportunities, strategic impact, team development, and growth in a dynamic automotive environment with innovative tools.
Roles/Responsibilities
- Process Improvement: Analyze and improve after-sales processes, enhance productivity in service workshops, and drive digital transformation.
- After-Sales Marketing & Campaigns: Develop marketing strategies for services and parts, plan and execute innovative campaigns and loyalty programs.
- Customer Satisfaction: Monitor and improve customer satisfaction, organize workshops, define actions, and track progress.
- Team Development: Design and implement training programs, create incentive plans to improve motivation and performance.
- Collaboration & KPI Reporting: Collaborate with manufacturers and departments, manage KPI reports, and expand the parts sales business.
Required skills
- Minimum 8-10 years of experience in after-sales at a manufacturer or in a service department management role at an automotive dealership.
- Strong strategic and analytical thinking skills, with the ability to process numerical data effectively.
- High creativity, capable of conceptualizing and documenting ideas effectively.
Preferred skills
- Proficiency with digital tools and platforms related to after-sales operations.
- Proficient in Microsoft Office and project management tools, with relevant qualifications or training in automotive after-sales management.
Personal Attributes
- Strong experience in a similar role, with a proactive, self-driven attitude and a commitment to customer satisfaction and business development.
- Ability to work effectively in a fast-paced, dynamic environment, with attention to detail, strong prioritization, and teamwork.
About our client
Since 2021, the company has been part of a global group that provides transportation services and operates car dealerships, experiencing rapid growth. As a reliable authorized dealer, it offers excellent customer service and high-quality vehicles.
