A new opportunity to work at a growing financial vendor in Japan, offering unique services and solutions to diverse financial institutions.
Roles/Responsibilities
- As part of the Chief Client Office, you will be pivotal in analyzing and resolving client queries, providing expert advice, managing critical issues, and coordinate with various departments.
- Handle client inquiries via calls, emails, and web portal, providing resolutions or setting expectations for follow-up.
- Analyze, track, and communicate updates and solutions to clients promptly.
- Prioritize and manage critical service disruption issues, maintaining accurate case records.
- Collaborate with internal teams (product management, relationship management, technology, etc.) to respond to client needs.
- Coordinate and distribute client notifications regarding system downtimes, service disruptions, or proactive outreach.
- Participate in team meetings, suggest process improvements, and identify training needs.
- Maintain focus on client needs, ensuring timely and accurate responses and resolutions.
- Contribute to the knowledge database by creating or updating knowledge articles.
- Represent the Client Service team in Major Incident Management, providing resolutions and recommendations.
- Lead project implementation and support internal testing for new releases impacting clients.
- Integrate risk and control processes into daily tasks to monitor and mitigate risk.
Required skills
- Minimum 2 years of related experience
- Excellent communication, interpersonal, and listening skills in both Japanese and English
- Strong troubleshooting and customer service skills
Preferred skills
- Knowledge of investment banking front to back.
About our client
The company plays a critical role in safeguarding the financial markets, processing over 100 million transactions daily. They drive industry-wide innovations in post-trade solutions, maintaining secure and efficient market infrastructure globally. The team is committed to developing technologies that enhance market stability, lower costs, and improve efficiency. They support flexible work arrangements and value diverse opinions and teamwork.