Join a global Fintech company, helping businesses thrive by providing exceptional customer support and innovative solutions in a dynamic team.
Roles/Responsibilities
- Provide exceptional support to customers by handling inbound phone inquiries, helping them resolve issues and optimize product usage.
- Troubleshoot and analyze customer problems, offering creative solutions with the support of your team.
- Document customer issues and ensure resolution, escalating feature requests as needed.
- Collaborate with internal teams to suggest improvements based on customer feedback and identify trends in inquiries.
- Offer tailored support experiences to meet the unique needs of individual customers.
- Work in a dynamic environment, adapting to changing circumstances with resilience and flexibility.
- Engage with customers empathetically, maintaining a customer-first attitude and a passion for helping others succeed.
Required skills
- Fluency in Japanese (both spoken and written) for customer interactions, with proficiency in English for communication with global teams.
- Experience in customer support or customer-facing roles with strong problem-solving skills.
- Ability to work in a fast-paced, changing environment, maintaining focus on providing excellent customer service.
Preferred skills
- Experience with Quality Assurance (QA) processes in a customer support or service environment.
- Background in the technology industry, particularly in customer support roles.
- Familiarity with working in a team-driven, collaborative environment and willingness to continuously improve through feedback.
Personal Attributes
- Strong empathy and a customer-first attitude, with a genuine passion for helping others succeed.
- Resilience and adaptability in a dynamic environment, with the ability to manage ambiguity and change effectively.
About our client
Our client is a global technology company that is transforming the way businesses operate. With a focus on integrated, omnichannel solutions, they empower sellers of all sizes to manage their operations seamlessly across various platforms. From small entrepreneurs to large enterprises, their products help businesses grow by providing tools for payment processing, inventory management, customer engagement, and financial services. Committed to fostering an inclusive economy, they offer cutting-edge solutions that enable businesses to thrive in a competitive digital landscape.
