Join a global leader in fintech as a Product Support Manager, where you'll oversee the support and implementation of mission-critical Java-based financial applications. This role acts as a key bridge between clients and internal technical teams, ensuring successful onboarding, ongoing support, and service excellence for enterprise fintech solutions.
Key Responsibilities
- Liaise with internal tech teams and external clients for smooth application support
- Lead implementation and post-launch coordination for application projects
- Resolve client incidents and assist with configuration planning
- Mentor clients and junior team members with product knowledge and training
- Proactively identify and implement service improvements and reusable solutions
- Participate in on-call rotations for incident escalation and management
- Manage client meetings, SLA reports, and status updates professionally
Required Skills and Qualifications
Experience:
- 7+ years supporting mission-critical Java applications in finance
- 5+ years in the financial services industry
- 3+ years in client-facing roles (e.g., service coordinator, technical account manager)
- Strong experience with SQL and NoSQL for data extraction
- Familiarity with RESTful APIs and tools such as Postman
- Knowledge of incident and change management processes
- Capable of SLA tracking, reporting, and escalation communication
- Bachelor's degree or higher
Technical Skills:
- In-depth understanding of Java application support in high-availability systems
- Proficient in writing SQL and NoSQL queries
- Experience using REST API tools like Postman
- Familiar with incident, change, and problem management workflows
- Able to manage technical support communications with enterprise clients
Soft Skills:
- Strong communicator across technical and non-technical stakeholders
- Organized, detail-oriented, and effective in managing priorities
- Analytical thinker with a collaborative, customer-first mindset
- Comfortable leading client meetings and presenting solutions
- Self-motivated, independent, and credible in high-pressure situations
Language Requirements:
- Japanese: Native
- English: Intermediate to business level (for internal/global coordination)
Preferred Skills & Qualifications
- Knowledge of PCI DSS compliance standards
- Understanding of Mastercard and Visa card processing networks
- Experience in financial payments or wallet management systems
About the Company
Our client is a leading fintech company specializing in API-based payment processing and wallet solutions, trusted by global financial institutions and innovative fintech startups. Known for scalable, secure infrastructure, the company drives digital transformation in modern finance.
Why You'll Love Working Here
- Work remotely with flexible office access in central Tokyo
- Contribute to global, high-impact fintech projects
- Own key deliverables in a fast-paced, agile environment
- Be part of an inclusive, respectful culture focused on continuous learning
- Thrive in a people-first workplace that supports your professional and personal growth
Don't Miss Out - Apply Now!
