A global travel tech company is seeking a UX Research Specialist to enhance customer interactions and service quality through data-driven research and insights. This role is ideal for an experienced UX researcher who can analyze customer behaviors, identify pain points, and optimize service strategies in a fast-paced international environment.
Key Responsibilities
- Conduct market research to analyze customer service models and industry best practices.
- Gather and analyze customer feedback to identify pain points and recommend service improvements.
- Utilize data-driven insights to enhance the overall customer experience strategy.
- Prepare detailed research reports with actionable recommendations for internal teams.
- Support internal stakeholders with insights on performance trends and service optimization.
Required Skills and Qualifications
Experience:
- 3+ years in UX research, customer insights, or service analytics.
- Strong analytical and problem-solving skills, with the ability to extract insights from data.
- Ability to work independently and drive process improvements with limited resources.
Technical Skills:
- Proficiency in research methodologies, data analysis, and reporting tools.
Language Requirements:
- Japanese: Native-level proficiency.
- English: Business-level proficiency.
Soft Skills:
- Strong communication and reporting skills for delivering clear research findings.
Preferred Skills & Qualifications
- Experience working with customer journey mapping and behavioral analysis.
- Knowledge of service design principles and digital product experience.
About the Company
A leading global travel tech company known for its innovative customer experience strategies. The company provides data-driven solutions to improve service quality and user engagement, offering professionals the opportunity to work in a dynamic international team.
Why You'll Love Working Here
- Expand your expertise in a globally recognized company.
- Engage in data-driven decision-making and service optimization.
- Work alongside global teams and contribute to impactful service strategies.
- Be part of a dynamic and supportive environment fostering career growth.
Don't Miss Out - Apply Now!
