Role: Business Application Support Administrator
Location: Dublin city centre, Ireland
Contract Type: 12-month fixed term, with potential for review and extension
Closing Date for Applications: November 13, 2024
Role Overview
In this role, reporting to the Senior Application Support Team Lead, you will serve as a primary contact for internal and external clients, managing support requests and resolving application-related issues. You'll provide troubleshooting support and ensure timely escalation of issues, contributing to seamless service delivery.
Key Responsibilities
- Act as the primary point of contact for user and client queries, managing the lifecycle of issues and requests from initiation to resolution.
- Troubleshoot and escalate requests as needed, collaborating closely with internal IT teams and external vendors.
- Log and monitor all requests via helpdesk software, prioritising urgent queries to meet established SLAs.
- Provide status updates to relevant parties and management, ensuring clear and timely communication.
- Propose and assist in implementing process and technology improvements to enhance service delivery.
- Manage user access and security requests according to best practices.
- Support new application changes and developments as necessary.
Required Qualifications
- Bachelor's degree or equivalent experience (3+ years) in a related support role.
- Excellent communication and problem-solving skills, with proven experience in supporting technical issues.
- Ability to handle sensitive information with discretion.
Desirable Qualifications
- ITIL certification in IT Service Management (e.g., Incident, Problem, Change Management).
- Project management skills, especially in application development support.
- Experience with Document Management Systems (DMS) and Tableau.
Skills & Competencies
- Proactive approach to problem-solving
- Strong teamwork and independent learning skills
- Ability to communicate technical solutions effectively to non-technical stakeholders
Why Work Here?
- Hybrid working model with flexibility
- Extensive wellbeing program
- Diverse inclusion initiatives, including Gender Matters, Disability Awareness, and more
- Exceptional learning and development resources
- Reimbursement of annual professional memberships
- Career-average defined benefit pension scheme
This is a fantastic opportunity to gain experience in a key public sector role within a dynamic, supportive work environment.
Unfortunately, no sponsorship available.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
