Integrations Operations team is responsible for building and scaling operations for emerging cross Global Operations critical new product launches. Those who join our team are very passionate about solving people's issues and are strong advocates for our wider community.
We are looking for a passionate data driven individual with project management experience in operations to join Integrations Operations to support the community and help foster a safe culture in VR product spaces. This individual will also be responsible for delivering qualitative and quantitative insights into operations through escalation management, QA testing, and systems betterment to inform recommendations for improving the overall experience for the community.
What makes this role interesting
This role is an opportunity to understand the community landscape in a growing technology and product spaces and drive changes that bring real positive impact to our users.
Responsibilities
- Run day-to-day integrity operations, to include investigating and enforcing integrity policies by applying deep knowledge of how abuse manifests on our products
- Improve operations by conducting RCAs and finding areas of opportunity to include providing key insights/trends such as policy violation prevalence and emerging abuse trends
- Remain up to date on key workflow changes, operational guidelines, policy updates and our integrity policies/guidelines
- Report project status, risks, and needs to cross-functional partners on regular cadence
- Manage completion/progress of project timelines
- Support new product launches, e.g.configuring workflows, testing new features
- Analyse data leveraging data tools like dashboards, excel, SQL
- Identify and drive policy and quality improvements within content moderation workflows
Top Required Skills
- Prior project management and operations experience within trust & safety space
- Strong proficiency in data analysis and interpreting operational metrics (SQL is a plus)
- Ability to learn fast and comfortable with operating in ambiguity
Top Nice to Have Skills
- Prior content moderation experience with emphasis on policy and/or quality
- Prior experience with QA testing and systems improvement
- Experience with content creation or gaming in emerging spaces, like VR
Critical Soft Skills
- Ability to work in a fast paced, often high pressured environment
- Passion for product integrity and user safety
- Time management skills
- Effective communication
Years of Experience: 3-5 years
Who might be a good fit for this role
An ops generalist! Someone who has impeccable time management skills, can deep dive into new problems or product spaces quickly, and always keeps quality improvements at the forefront.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
