Contract IT Service Desk Officer

The IT Service Desk Officer role involves providing technical support to both office and remote users, managing workstation hardware, software, and related services, and contributing to IT projects. The role requires strong technical, communication, and problem-solving skills, as well as experience with IT service management tools and best practices. The officer will also be responsible for incident management, maintaining IT documentation, and coordinating with vendors and other IT teams.

Job duties:

• Provide on-site and remote technical support for workstations, applications, and network services.
• Troubleshoot and resolve hardware and software issues, including printers, smart devices, and mobile phones.
• Maintain accurate hardware and software inventory and support security patching.
• Develop and maintain SLA-related dashboards and reports.
• Collaborate with vendors and facility teams to resolve technical issues and support meeting room setups.

Job requirements:

• Degree or Diploma in Information Technology or a related field.
• 2-3 years of experience in a similar IT support role.
• Strong technical knowledge of workstation hardware, software, and network services.
• Excellent communication, troubleshooting, and problem-solving skills.
• Familiarity with ITIL best practices and ITSM tools (e.g., ServiceNow).