Digital Training & Adoption Specialist
Hybrid Limerick, Permanent, Full-Time
We're seeking a people-focused, outgoing, and digitally confident individual to champion user adoption and upskilling across our clients growing business. This role is ideal for someone with a Business Analyst or training background who is passionate about helping others embrace new tools and ways of working.
Our global client is on a journey to transform how their employees engage with core technologies, particularly Microsoft 365 and Construction Cloud tools. Many of their users haven't been formally trained on these platforms - and that's where you come in.
Responsibilities:
- Be the go-to support for employees needing guidance with new tools and systems
- Deliver 1:1 and group training (virtual and in-person), tailored to varying skill levels
- Build relationships across all levels of the business - from tech-savvy individuals to those who need more hands-on support
- Handle incoming help desk tickets related to digital tools and proactively reach out to users via phone, video, or screen share to resolve issues
- Lead user adoption efforts across platforms like Microsoft Teams, SharePoint, OneDrive, Planner, and Autodesk Construction Cloud
- Collaborate with internal teams to schedule training sessions and track engagement
- Contribute to the continuous development of our L&D platform
Required Experience:
- A people-first mindset - you're energized by helping others and building rapport
- Confident communicator - you're not afraid to pick up the phone and talk someone through a solution
- Proven experience delivering training or working closely with end-users on systems adoption
- Comfortable working with Microsoft 365 suite - formal certification isn't necessary, but digital fluency is
- Familiarity with Autodesk Construction Cloud and MS Business Central is a bonus (but not essential - we can train on the tech)
- Strong English communication skills
- Willingness to be on-site in Limerick on a hybrid basis.
Why This Role?
You'll be stepping into a blank canvas role - one you can truly shape and make your own. If you enjoy enabling others, solving problems in real time, and being the friendly face of digital change, this is your chance to make a lasting impact.
We're open on your background - whether you've come from IT support, L&D, business analysis, or user adoption, reach out today for further information!
