· Dealing with inbound customer calls to deal with enquiries and perform cross selling
· Min Nitec/ Diploma holder; Possess certificate of BCP, PGI & HI is a plus
· Salary up to $ 3,500 + KPI allowance + Completion bonus
· Monday to Friday 9-6pm
· 1 Year Contract - Convertible
Roles and Responsibilities:
- Ensure accurate and timely updates of customer interactions in the CRM system.
- Maintain and improve quality results by adhering to standards and recommending procedural improvements.
- Meet Key Performance Indicators (KPIs) as set out in the Contact Centre.
- Provide high levels of service delivery, contributing to team performance standards.
- Resolve customer concerns, feedback, and complaints using appropriate skills and techniques.
- Communicate customer feedback to the Team Manager for service improvement.
- Deliver excellent customer service and ensure a positive experience in day-to-day activities.
- Proactively promote and cross-sell company products and services when opportunities arise.
- Foster positive, professional relationships with colleagues and stakeholders.
- Be willing to perform additional or overtime duties when required by operational needs.
- Assist with ad hoc initiatives and projects as delegated by management.
- Stay updated with job knowledge by studying new products and participating in educational opportunities.
- Contribute to the continual improvement of operations, customer journey, experience, and product/campaign redesign through insights and support for team and management projects.
Job Requirements:
Minimum of 1 year experience in a contact centre environment.
Certification in BCP, PGI, and HI is a plus.
Experience in the financial industry/insurance sector is highly preferred.
Minimum Nitec or Diploma holder.
Strong communication skills with a results-driven mindset.
Ability to thrive in a fast-paced, changing environment.
Should you be keen, please send your cv or reach out to me at +65 8869 8708.
I regret to inform you that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.
Morgan McKinley Pte Ltd
Celine Lee
EA Licence No. 11C5502
Registration No. R1982802
