Summary
You will be working with our client who specialises in the healthcare space. You will be responsible in providing technical support for application related issues, performing daily service health monitoring, server maintenance and resiliency improvements. You will also be responsible for delivering new and improved capabilities in systems monitoring, recovery and stability aspects of the system.
Responsibilities
- Support and assist in regular server maintainance, system accesses, systems monitoring, backups, patching and daily health checks
- Maintain service operations documentation and guides. Develop supporting documentation for all service operations activities
- Monitor service level dashboards, perform daily health monitoring, system capacity review and allocation of adequate capacity
- Defect fixes and resiliency related improvements
- Assist in investigation of user reported issues
- Develop mitigating and/or preventive solutions
- Support transition phases from project to operations.
- Assist team in Change Approval Board and Pre-commissioning preparations.
- Liaise closely with interfacing systems users and support teams on routine support issues or enhancements.
- Provide application maintenance support (certain activities may occur after office hours).
- Liaise closely with business users and build good rapport.
- Support vulnerability assessment, capacity management and software lifecycle to ensure timely remediation of identified issues.
- Coordinate production deployment process and administrative account access.
Requirements
- Bachelor's degree in Computer Science or other highly technical, scientific discipline
- At least 3 years of L2 Technical Support experience on multi technology platforms
- Must have prior knowledge in SAP SuccessFactors, SAP HR, SAP S/4 Hana application with strong analytical and problem-solving skills
- ITIL v3/v4 certification and strong service oriented experience / background preferred
- Strong knowledge and understanding of IT industry environment and business needs
- Proven experience supporting web, mobile and client based applications
If you are interested in this role and would like to discuss the opportunity further please click apply now or email Chew Kai-Xinn at for more information.
Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.
Morgan McKinley Talent Solutions
Morgan McKinley Pte Ltd EA Licence No: 11C5502
EAP Registration No: R2196712
EAP Name: Chew Kai-Xinn
