A travel tech / fintech company is seeking a Customer Success and Operations Lead to oversee client success strategies, manage daily operations, and enhance customer satisfaction for merchants and tourists in the Japan market.
Roles/Responsibilities
- Develop and implement customer success and operations strategies.
- Manage daily operations including merchant and tourist support.
- Set KPIs to improve customer satisfaction and operational efficiency.
- Drive business outcomes such as renewals, cross-sell, and up-sell opportunities.
- Enhance internal processes for better service delivery.
Required skills
- 1+ year of team management experience with a focus on customer success or operations.
- 3+ years of experience in customer-facing roles (e.g., customer success, account management).
- Strong communication skills in Japanese and English (both written and verbal).
- Proven ability to set KPIs and improve operational processes.
About our client
A leading travel tech / fintech company dedicated to simplifying and enhancing the inbound travel experiences through innovative payment solutions.