Salesforce Application Support (Contract)

Our client is seeking a bilingual professional to support their global Salesforce CRM project.

Roles/Responsibilities

• Provide technical support to users of cross-functional teams of Salesforce platform
• Liaise between business users, technical teams, and offshore to configure and customize Salesforce system to meet business requirements
• Assist in database management, performing tests to ensure data and performance quality
• Diagnose and resolve technical issues, escalating critical incidents between respective teams
• Manage system administration, assisting in release management, system monitoring, and process automation/improvement

Required skills

• 3+ years professional experience in Salesforce admin, application support, or equivalent role
• Business fluency in Japanese and English a MUST
• Proven experience in troubleshooting

About our client

Our client is a well-recognized brand in the retail industry. Their products are well-known to combine tasteful design with innovative function. They are seeking to add experienced Salesforce professionals to assist in the successful delivery of their key global projects.