Join a global leader in food service, managing IT operations and driving seamless support for teams across Japan and Taiwan.
Roles/Responsibilities
- Oversee service desk operations, ensuring effective L1 support for user inquiries and managing escalations, installations, and routine IT tasks through the operations team.
- Supervise procurement activities, including cost estimation, ordering, payments, inventory, and vendor management for headquarters and store locations.
- Lead and participate in internal and external projects, representing the department to support strategic initiatives.
- Ensure service delivery meets senior management standards by establishing and refining processes, managing budgets, and overseeing billing for franchisees.
- Optimize team capacity to align with business growth, enhance operational efficiency, and implement tools to streamline workflows and improve performance.
Required skills
- 3+ years managing service desk or technical support operations for internal users, with strong knowledge of IT General Controls (ITGC/GITC).
- ITIL v3 or ITIL 4 Foundation certification (or equivalent experience) and familiarity with Office 365 for data processing and reporting.
- 3+ years of project management experience, with a background in leading or contributing to projects.
- Basic understanding of accounting principles and solid experience in procurement processes and controls.
Preferred skills
- Working knowledge of POS system peripherals, network equipment, and mobile devices, including Mobile Device Management (MDM).
- Familiar with cloud platforms like AWS and Azure, and experienced with Microsoft products, including Windows 10/11, Windows Server, and SQL Server.
- Hands-on experience with Atlassian tools, such as Jira Service Management, Jira, and Confluence.
Personal Attributes
- Strong leadership presence
- Collaborative and communicative
- Proactive problem-solver
- Detail-oriented and organized
About our client
Morgan McKinley has partnered with a globally recognized leader in the food and beverage industry, known for its innovation and high standards in customer service. As a Service Operations Manager, you'll oversee IT service and support teams across Japan and Taiwan, ensuring efficient, high-quality service for various stakeholders, including franchise partners, store teams, and internal staff. This company values operational excellence and continuous improvement, aiming to provide seamless technology and support solutions. The ideal candidate will bring strong leadership skills, technical expertise, and a passion for optimizing processes within a dynamic, customer-focused environment.
