Operations Support Officer| Permanent | Dublin - Hybrid | 4 day week
Our client a leading provider in the financial services industry, supporting customers with a range of financing and leasing options. The focus on delivering outstanding service and support across all areas of fleet management, aftersales, and vehicle leasing.
The are seeking an Operations Support Officer to join their Operations Department. This 4 day week is ideal for someone with a strong administrative skillset and a keen interest in finance and customer service. You'll be responsible for managing and authorizing repairs and maintenance, liaising with customers and dealers, and ensuring compliance with service level agreements.
Key Responsibilities:
- Monitor and process claims through the aftersales platform, ensuring compliance with SLAs.
- Authorize repairs and maintenance in line with manufacturer guidelines and budgetary controls.
- Track and meet key performance indicators (KPIs) for cost control and response times.
- Maintain up-to-date and accurate records relevant to aftersales and fleet management.
- Serve as a primary contact for customer and dealer inquiries, ensuring efficient, timely, and professional responses.
- Coordinate with stakeholders to minimize vehicle downtime and enhance customer service.
- Schedule and manage service bookings and certifications for lease customers.
- Provide support to other teams as needed with a flexible approach.
Key Role Requirements:
- Self-motivated and proactive, with a strong team-oriented mindset.
- A background in automotive aftersales administration is an advantage.
- Demonstrated high attention to detail with excellent administrative skills.
- Degree in Business or Finance is preferred.
- Proven ability to work effectively in a high-volume, customer-focused environment.
- Strong written and verbal communication skills.
- Skilled in problem-solving, with a professional approach to stakeholder interactions.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
