Our client in the financial services sector are looking for ambitious and self-motivated individuals who are enthusiastic, goal orientated and have a passion for providing 'best in class' customer service, to join our growing team in our Customer Contact Centre.
As an Insurance & Deposit Advisor, you will provide advice and day to day transactional support to our customers across a range of financial products (where you are qualified to do so), at all times supporting our customers to enable them to achieve their financial goals. Our focus is to deliver an exceptional Customer experience by blending the most up to date technology with our highly skilled and trained people, through inbound and outbound phone calls.
Full training will be provided and we will support your career progression as you complete
your professional qualifications to enable you to progress your career.
This is an exciting opportunity to join a collaborative, innovative and fast paced team where
you will personally make a difference. If you are interested in
growing your financial services skills, leading to a rewarding career in Banking, then we
would love to talk to you…..
Your Responsibilities:
As an Insurance & Deposit Advisor you will be responsible for;
· Support our customers with their day to day deposit rollover transactions (where you are qualified to do so).
· As required, respond to queries regarding deposits & insurance (where you are qualified to do so).
· As required, respond to queries regarding our customer's everyday banking needs.
· Interact and build relationships with customers and other partners while operating within agreed service level agreements.
· Provide advice to customers on products and services that meet their financial needs.
· As required, complete outbound calls with existing deposit customers to discuss options available (where you are qualified to do so).
· Work as part of a team and on own initiative.
Essential Requirements:
- APA in Regulations, Loans and Investments or QFA Essential
Desired Requirements:
- A passion for accuracy and attention to detail, and a positive attitude.
- A passion for delivering the highest level of customer experience through adherence to regulations, compliance, policies and best practices.
- A deep understanding of compliance in a contact centre environment.
- Excellent interpersonal and effective communication skills.
- Eager to develop skills, capabilities and competencies
This is a permanent position based onsite and can be performed out of one of the following hubs such as Galway, Cork or Blackrock, Dublin.
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
