(Haken) IT Helpdesk Engineer - Global Financial Firm Tokyo
About the job
Join a global financial services company with a strong presence in Japan as an IT Helpdesk Engineer, supporting daily IT operations for the Japan office. You will provide hands-on desktop and user support for approximately 70 internal users, the majority of whom are Japanese speakers, within an English-speaking corporate environment. This role is ideal for a proactive and self-sufficient IT professional who enjoys end-user interaction and wants to build a long-term career in enterprise IT and infrastructure.
Key Responsibilities
- Provide desktop and end-user IT support for both on-site and remote employees
- Manage user account administration including network IDs, email access, password resets, and login issues
- Troubleshoot software issues related to Windows OS, Microsoft Office, and VMware
- Support hardware and devices including iPhones, iPads, printers, webcams, and video conferencing systems
- Assist with desktop setups, device imaging, office moves, and workstation relocations
- Maintain and manage IT asset inventory
- Support users working across different Windows domain environments
- Log, track, and resolve issues using ticketing systems such as Cherwell and ServiceNow
- Document incidents and communicate major IT events through reports and email updates
- Participate in meetings and conference calls with the Global IT Team
- Provide occasional support outside standard business hours when required
Required Skills and Qualifications
Experience:
- Experience in IT helpdesk, technical support, or desktop support roles
- Hands-on knowledge of Windows operating systems and Microsoft Office products
- Experience supporting corporate IT environments and end users
Soft Skills:
- Strong time management and prioritisation skills
- Excellent problem-solving ability with a proactive mindset
- Strong interpersonal and communication skills
- Ability to work independently while collaborating within a global team
- Familiarity with Japanese business culture and office environments
Language Requirements:
- English: Intermediate to Business level
- Japanese: Intermediate to Business level (user support focused)
Preferred Skills & Qualifications
- Experience supporting users in financial services or enterprise environments
- Interest in progressing toward Junior System Administrator or infrastructure roles
About the Company
Our client is a global financial services company with a long-established presence in Japan. Known for stable operations and strong governance, the firm operates within an international IT framework and collaborates closely with global technology teams to support its business.
Why You'll Love Working Here
- Stable role within a professional financial services environment
- Hands-on IT support experience in a real enterprise office setup
- Clear career path toward Junior System Administrator and infrastructure roles
- Hybrid work style with a balance of on-site and remote work (minimum two days on-site)
- Exposure to global IT operations and international collaboration
- Structured training and learning environment to support skill development
- Casual dress code, minimal overtime, and flexible working arrangements
Don't Miss Out - Apply Now!