Infrastructure Engineer (Contract)

Exciting role for a technically minded Infrastructure Engineer in Tokyo.

Roles/Responsibilities

• Customer Support: Resolve customer issues quickly via email or chat and track support queries.
• Tailored Solutions: Provide customized solutions for specific product needs and features.
• Fast Resolution: Meet or exceed Service Level Objectives (SLOs) with rapid response and resolution.
• High Satisfaction: Achieve high customer satisfaction, maintaining quality standards in 90% of cases.
• Advanced Troubleshooting: Use advanced tools to diagnose and clearly explain issues.
• Documentation: Document and categorize queries and issues for ongoing improvement.
• Technical Reporting: Create detailed issue reports for Engineers and suggest code-level fixes for complex bugs.

Required skills

• 3 years+ Knowledgeable in Virtual Machines, Shell Scripting, Linux, and Networking.
• Skilled in troubleshooting, customer support, and fluent in Japanese, Chinese, or Korean.
• Strong communication skills and customer empathy.

Preferred skills

• Japanese Business Level Skills is a must

About our client

Top global insurance company.