Case Study - Project Management Office Resource Augmentation

The client’s PMO was facing considerable challenges sourcing sufficiently skilled project resources, this was reflected in long onboarding times and difficulty forecasting/controlling spending on resources. 

This was being caused in part by a disjointed supply of agency resources and a lack of right-priced specialist consultancy resources. Projects were also compromised by a lack of available workspace during headcount spikes i.e. during peak project periods.

The client engaged with us to provide Senior Program and Project Managers, Product and Technical Business Analysts from our bench, with us undertaking the task to maintain fully staffed teams, with a focus on experienced resources to facilitate and ensure the delivery of complex transformation, with pre-agreed and transparent pricing fixed by skill level, and the option of using dedicated secure facilities in our offices when needed (key card entry, secure network, supported facilities, 10 mins from Bank station).

We operate with a quarterly performance review, looking at the quality of the team’s work and reviewing milestones around performance and deliverables, with the objective of clearer communication and synchronization of goals with the business, and to improve delivery. Also, the review focuses on measuring adherence to SLAs around screening and on-boarding times.

Feedback from the client includes:

“They have been clinical with their delivery for the project over the last 2.5 years. The biggest impact has been the speed to on-board which has seen a 50% reduction in the time typically taken to on-board a new Project Manager.”

“I’ve been thoroughly impressed with the level of professionalism from the team. They have been able to provide the PMO office with clear reporting on the performance of the Project and a breakdown of the KPIs.”

“The model provides us with real peace of mind when it comes to working out the cost for the 12 month period. There is no second guessing with the agreed upfront rates and this makes the planning and budgeting process transparent.”

“The level of communication between us has been outstanding. We are able to screen potential new team members by working through assessment notes and detailed references, to give us comfort about their selection.”

KPIs

• Average team size during the project: 21
• Average onboarding time: <10 days

• 100% compliance with client PES checks