Banking Customer Service Administrator

Job Title: Card & Payments Administrator

Temporary - 7/8 months

Department: Customer Services - Card & Payments
Location: Bristol
Salary: £12- £14 per hour

Role Purpose

To provide exceptional customer service and support within the Card & Payments team, ensuring accurate, timely, and compliant processing of workflows. This temporary role (7-8 months) focuses on delivering high-quality results for internal and external customers while supporting daily team operations.

Key Responsibilities

• Deliver consistent, high-quality customer service via phone, email, and letters.

• Process Card & Payments workflows accurately, meeting SLAs and KPIs.

• Prioritise daily workload according to workflow plans and deadlines.

• Escalate issues affecting workflow, controls, or service delivery.

• Handle complaints in line with FCA guidelines and regulatory requirements.

• Maintain knowledge of Card & Payment Schemes and internal processes.

• Communicate effectively with internal teams and external stakeholders to ensure smooth operations.

• Support continuous improvement initiatives and conduct quality checks on colleague's work.

Skills & Competencies

• Strong attention to detail and accuracy.

• Excellent organisational and time management skills.

• Ability to manage multiple tasks of varying complexity.

• Effective written and verbal communication.

• Customer-focused with problem-solving skills.

• Able to work independently and collaboratively within a team.

Experience & Knowledge

• Experience in retail banking or regulated financial services, ideally in administration or data entry.

• Knowledge of UK Card & Payment Schemes desirable.

• Experience working to SLAs, KPIs, and structured workflows.

• Experience handling customer correspondence (email, letters) in a professional environment.