Job Title: Customer Support Coordinator
Location: Bristol (BS32)
Pay rate: £14.39 per hour (salary equiv £28,200) + bonus
Hours: Monday to Friday, 9.00am - 5.00pm
Working pattern: Hybrid with 2 days WFH (after training completed 6 months approx)
Parking at office location: Yes
Start date: ASAP
Duration: 6-12 months
I am currently recruiting for a Customer Service Coordinator to join a growing Global company who are based in Bradley Stoke. This role is initially a temporary role for 6-12 months.
This role is to provide customer support to new and existing customers, processing orders, preparing customer quotations, scheduling, handling telephone enquiries, inbox management, raising orders, providing support to teams and responding to technical enquiries providing a high level of customer service
Duties required but no limited to:
- Processing service requests from customers
- identify suitable engineers and dates to attend site
- Proactively communicate with customers to resolve issues in a timely manner
- Producing quotations using SAP, confirming and documenting price and site availability to customer
- Processing customer orders
- Communicating with credit controllers regarding credit checks / issues.
- Where follow up visits are required, arrange the engineer and any spare parts and ensure the job is carried out within the timescales established in the Department's performance targets
- Reviewing systems to identify improvements to processes and procedures
- Prioritise mail to maintain customer satisfaction.
- Maintaining responsibility for administrative and customer service support
Essential skills and qualifications:
- Previous and recent experience in a busy Customer Service team
- SAP/CRM or equivalent ideally
- Ability to develop and maintain good relationships internally/externally and at all levels
- Excellent presentation skills and a confident, engaging communicator
- Highly organised & able to prioritise
- Ability to work under pressure and maintain accuracy
- Passion for customer service
