Senior Salesforce Consultant

    OxfordshireContractCompetitive
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    3 weeks ago
    JN -032025-1979182

    Senior Salesforce Consultant

    Oxfordshire Contract Competitive

    About the job

    We are seeking a senior Salesforce consultant in Oxford. This role offers a hybrid work model, requiring two days per week in the office, while leading key CRM and contact center initiatives.
    Key Responsibilities:

    • Lead and oversee CRM initiatives, ensuring successful project execution.
    • Conduct and facilitate workshops to gather business requirements and align key stakeholders.
    • Serve as the primary bridge between business and technical teams, ensuring clear and effective communication.
    • Develop well-structured and detailed user stories to support development efforts.
    • Build and maintain strong stakeholder relationships, ensuring project goals align with business needs.
    • Manage and coordinate User Acceptance Testing (UAT) to validate solutions and ensure quality.


    Key Skills & Experience:

    • Extensive expertise in Salesforce Service Cloud, backed by relevant certifications.
    • Deep understanding of Contact Centre as a Service (CCaaS) solutions and best practices.
    • Experience in identifying, implementing, and integrating telephony systems to enhance customer engagement and service efficiency.
    • Strong technical knowledge and hands-on experience in Salesforce configuration.
    • Proven ability to lead and deliver complex projects with a results-driven approach.