Contract IT User Support Engineer

Job duties:

• Offer tailored IT support to VIPs, such as executives, with quick problem-solving.
• Provide technical assistance for workstations, mobile devices, email, printers, and networks, both on-site and remotely.
• Ensure executive workstations and meeting room tech are set up and maintained for seamless high-profile events.
• Monitor and resolve VIP IT issues proactively while managing escalations and maintaining confidentiality.
• Train VIPs on IT tools, oversee security updates, and coordinate with vendors to keep technology current and functional.
• Proven experience supporting Windows client workstations (e.g., Win7, Win10).
• Strong background in managing mobile solutions, including MDM, MAM, phones, and tablets.
• Skilled in managing corporate client machines using central systems like SCCM or EPO.
• Familiarity with Avaya PABX, MS Teams Room, endpoint security tools (e.g., Anti-Virus, Whitelisting), and client software (e.g., MS Office).
• Knowledge of advanced tools like video conferencing and secure instant messaging.

Requirements:

• Hold a degree or diploma in IT or a related field, with 3+ years of IT support experience, including at least 1 year supporting executives.
• Possess strong technical skills in workstation hardware, software, mobile device management, and networks, with experience using SaaS ITSM tools like ServiceNow.
• Demonstrate excellent troubleshooting, communication, and interpersonal skills, maintaining professionalism and confidentiality with senior executives.
• Have knowledge of ITIL practices, AV systems, and video conferencing tools (e.g., Cisco VC, MS Teams, Zoom), with the ability to work independently.
• Show proficiency in Active Directory, SharePoint, Intune, and English, with iOS/Mac OS experience as a plus, and strong analytical and documentation skills.