Job Title: IT Support Specialist
Location: Co. Cork on site (Hybrid model available after probation)
Employment Type: Full-time, Permanent
Industry: Natural Products / Manufacturing / Health & Nutrition
Company Overview
Our client is a long-standing organisation with a strong international presence in the natural products and manufacturing sector. With decades of experience, the company focuses on developing high-quality, science-backed ingredients used across a variety of industries including health, nutrition, and agriculture. Known for its commitment to sustainability, product innovation, and responsible sourcing, the company operates a global distribution network and maintains a strong culture of collaboration, continuous improvement, and professional development.
Job Overview
We are seeking an IT Support Specialist to join a dynamic and supportive team at a manufacturing and office site in Co. Cork. This is a hands-on role ideal for someone looking to take the next step in their IT career. The successful candidate will provide day-to-day technical support, contribute to ongoing infrastructure and systems improvements, and play a key role in supporting both onsite and remote users.
Key Responsibilities
- Provide 1st and 2nd line technical support to users onsite and remotely
- Troubleshoot and resolve hardware, software, and networking issues
- Manage and resolve IT support tickets in a timely manner
- Assist with onboarding and offboarding (user accounts, permissions, hardware setup)
- Set up, configure, and maintain laptops, PCs, mobile devices, and peripherals
- Maintain IT asset inventory and documentation
- Support basic networking tasks (e.g., routers, switches, Wi-Fi, printers)
- Administer Microsoft 365 accounts, permissions, and licenses
- Support Exchange Online, SharePoint, Teams, OneDrive, and Intune policies
- Apply system updates, patches, and configurations
- Assist with IT projects, upgrades, and policy development
- Occasionally provide support at nearby production facilities as required
Requirements
Essential
- 2+ years of experience in an IT support or similar role
- Proficient in Windows 10/11 and Microsoft 365 troubleshooting
- Experience with Microsoft 365 administration (Exchange, Teams, SharePoint, Intune)
- Understanding of basic networking (TCP/IP, DNS, VPN, Wi-Fi)
- Strong communication and problem-solving skills
- Customer service-focused approach
- Bachelor's degree in IT or a related field
- Full driving license
Desirable
- Experience with Azure AD or Microsoft Entra ID
- Familiarity with cybersecurity tools and practices
- PowerShell scripting for automation or admin tasks
- Relevant certifications (CompTIA A+, Microsoft 365 Fundamentals, etc.)
- Experience with ERP systems such as Dynamics 365 Business Central
Benefits
- Hybrid working model (following onboarding and probation)
- Retirement savings plan
- Ongoing training and education support
- A supportive, collaborative working environment with strong development opportunities
If you're an IT professional looking for a varied and impactful role in a stable and forward-thinking company, we'd love to hear from you.
