Customer Service Agent- Finish Speaking
Are you a Finish speaking Customer Service Agent looking for a new role? As a Customer Support Agent, you'll deliver world-class service via chat and email, resolving customers queries efficiently. You'll take ownership of issues, ensuring timely solutions with a professional and positive approach, all while working in a collaborative, customer-focused environment. Fluency in English and Finnish is a must.
Main Duties & Responsibilities
· Provide excellent levels of service to customers via chat and email, targeting first contact resolution and driving customer satisfaction levels to a world class standard.
· Handle a wide variety of player and account queries within agreed service levels.
· Take ownership of any problems or requests from customers and ensure that they are addressed directly or escalated to the appropriate channel.
· Enter customer details and other information in an accurate and efficient manner to the relevant systems in line with AML and fraud prevention procedures.
· Communicate with customers keeping them well informed of products, services and promotions.
Key Qualifications, Skills and Experience
· Fluency in English and Finnish
· An additional language would be an added advantage: Czech/Slovak, Hungarian, Polish, Bulgarian, German, Portuguese
· Proven experience in customer service, e.g. call centre, sales, high-end retail or hospitality experience
· Background in betting industry, call centre or online services
· Interest in Sports and Casino products
· Exceptional written communication skills, professional and in tune with the spirit of the platform
· Strong interpersonal skills with the ability to develop relationships and rapport
· Thrives in a collaborative work environment working to achieve common goals or objectives
· Demonstrates a positive approach, showing enthusiasm, energy and motivation to bring improvements
Benefits
* Competitive salary
* Attractive Fixed and Flexible Benefits Package.
* Excellent Career Progression Opportunities
* Training and development to facilitate your personal & professional skills to enhance your career.
* Hybrid Policy in place.
* Referral Bonus Scheme
Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.
BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.
