First Notification of Loss (FNOL) Claims Handler
📍 South Dublin (Hybrid) | 🕒 Full-Time | 📑 Permanent Contract
Are you an experienced FNOL Claims Handler looking to take the next step in your career? Our client, a leading insurance services provider, is seeking a motivated and detail-oriented professional to join their claims team in South Dublin.
This is an excellent opportunity to develop your skills in a collaborative and supportive environment, where training, growth, and teamwork are at the core of the company culture.
Key Responsibilities
- Handle daily claims post, notifications, processing, and phone enquiries.
- Ensure compliance with claims authority levels, binders, and reporting requirements.
- Log all notifications, reserve amendments, and payments in line with month-end deadlines.
- Assist in preparing monthly insurer reports and maintaining accurate payment records.
- Liaise with customers, brokers, and third parties to deliver excellent service.
- Appoint and coordinate approved repairers, loss adjusters, engineers, and other experts.
- Settle claims promptly and efficiently, with or without legal input.
- Support insurer audits and attend settlement negotiations as required.
- Contribute to internal reporting processes and support management when needed.
What We're Looking For
- Minimum of 2 years' FNOL claims handling experience.
- APA qualified (or grandfathered) - CIP qualification in progress is an advantage.
- Strong knowledge of underwriting principles, insurance regulations, and motor legislation.
- Excellent negotiation, decision-making, and problem-solving skills.
- Highly organised, with the ability to prioritise and work independently.
- Strong communication skills and a customer-first approach.
- A proactive team player with a positive attitude.
Benefits
- Hybrid working model (South Dublin office)
- Annual performance-related bonus
- Ongoing training and professional development opportunities
- Supportive, team-focused working culture
👉 If you have the skills and experience to excel in this role, we'd love to hear from you. Apply today and take the next step in your claims career.
