I'm currently working with my client in the Retail tech space who is hiring for an Operations Coordinator.
This is a great chance to join the Irish division of a growing business supporting the managing director in leading Irish operations. You will be responsible for a variety of tasks from logistics administration to building strong client relationships and resolving issues.
This position offers flexible working from home options with a requirement to work onsite with Dublin based clients from time to time, so will suit someone with a full drivers license.
Key responsibilities:
- Acting as first point of contact for clients facing technical issues and coordinating speedy resolutions
- Working closely with engineering deployment team to address client needs
- Proactively identifying key trends and risks for installations with clients
- Overseeing the supply chain operations with a deep understanding of local markets
- Developing and maintaining strong working relationships with client base
- Providing regular site visits and working onsite with clients when required
- Creating and maintaining reports and documentation for escalations and resolutions
- Providing administrative support to managing director and reporting on KPI's
Key requirements
- Strong experience in a customer service handling escalations is essential
- Previous experience with deployment and installations on customer sites
- Proactive solution driven approach
- Excellent communication skills
- Solid understanding of supply chain operations
- Ability to multi-task and prioritise in a fast paced environment
- Self motivated and keen to deliver operational excellence
- Full working authorisation in Ireland
- Full drivers licence with access to car
If you are interested in hearing more about this great opportunity, then don't hesitate to apply today!
